Morningside’s 2020 Client Survey Results
The 2020 results are in! Every year, Morningside conducts a Client Satisfaction Survey to collect feedback and ensure that we continue providing best-in-class service to our clients. And we’re especially proud of this year’s results. We scored 98% for customer satisfaction and 97% for overall satisfaction with Morningside! We also increased our Net Promoter Score by three points to 66, a high score that is considered between “excellent” and “world-class.” These numbers demonstrate our continued efforts to improve all aspects of our IP and language services. For more information on the five pillars of our client service philosophy, click here.
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The Role of Legal & Medical Interpretation During COVID-19
Millions of people worldwide have been ordered to stay home to help reduce the transmission of novel coronavirus, and that number is only expected to grow in the coming weeks. In the face of such a profound disruption of business-as-usual, many of us are being forced to find new ways to work. Here’s what that means for your multilingual business communications in the legal and medical sectors:
Canceled or delayed court proceedings
A number of judges around the globe are delaying court proceedings until some later date, as part of an increasing worldwide effort to prevent the spread of COVID-19. The U.S. Justice Department even asked Congress to take the highly controversial step of granting judges the right to hold defendants indefinitely without trial during emergencies such as the current pandemic.
While the DOJ request has been broadly condemned on a bipartisan basis, it nonetheless highlights a real problem: Delaying court proceedings is – at best – a temporary solution. There are issues in dire need of resolution, including numerous cases before the U.S. Supreme Court (which now plans to postpone two weeks of oral arguments that had been set to start March 23rd).
Moving legal & medical interpretation online
For the health of all parties involved, and to avoid such problem-causing delays, some court systems, such as Washington D.C.’s Superior Court, are switching to a remote operations setup that relies heavily on online services. Obviously, when multilingual matters are involved, remote interpretation services will become necessary.
Though remote online interpretation is still a new idea to some, it’s actually a tried-and-true system that has matured over time with increasing utilization in a variety of industries. For over a decade, hospitals and other medical facilities have been turning to online video remote & phone interpretation as a more flexible means of serving diverse patient populations and connecting with medical colleagues working in different countries. Remote legal interpretation is also often the most practical solution for attorneys and judges tasked with litigating international disputes.
Enlist an experienced language services provider
The option still remains, of course, to continue using on-site interpreters for sites that remain open and in compliance with local coronavirus safety regulations. However, for important legal and medical matters that cannot take place in person, please reach out to Morningside to activate your remote business continuity plan.
We have extensive experience arranging highly skilled legal and medical interpreters for these specialized industries. We can provide simultaneous and/or consecutive interpretation in over 150 languages supported via all major online meeting platforms — Zoom, Skype, GotoMeeting, etc. — as well as video and over-the-phone interpretation. Any of these options can be arranged in advance or requested on-demand as your business needs change with new COVID-19 restrictions.
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3 reasons why a sound IP strategy for technology transfer offices includes a strategic IP services partner
Technology Transfer Offices determine a university’s intellectual property strategy when it comes to patent protection, licensing and commercialization, but surprisingly few have comprehensive internal capabilities. Given the enormity of the investment, the complexity of the work and the potential revenue at stake, technology transfer offices that lack end-to-end internal resources need a strategic IP services partner to help them make the most of their patent portfolio.
There are myriad advantages to partnering with a strategic IP services and translation partner but for brevity’s sake, let’s focus on three big ones:
A Focus on Cost Savings
This is perhaps the most relevant one because most technology transfer offices are operating under extremely tight budgets until they can gain patent protection and find a suitable licensee or buyer. If you’re not currently partnering with an IP services and translation provider, there’s an opportunity for significant cost savings.
Most tech transfer offices work with several outside counsel firms who, in turn, use foreign associates or external vendors for translations – and it’s the same for foreign filing. You can increase your purchasing power through consolidation, because increased volume flowing through a single strategic IP services and translation provider means greater discounts. A streamlined operation with lower costs associated with the IP also makes said IP more appealing to potential licensees.
There’s No Additional Work
Technology transfer offices are operating under tight budgets, and the same is true for their internal resources – they are extremely limited. Securing your IP worldwide is an enormous effort, so it’s important to note that partnering with a patent translation & filing partner often eases the administrative burden. Consolidation of disparate processes creates a more streamlined workflow. Morningside, for example, has an IP Platform which centralizes IP projects and gives users the ability to get instant quotes and manage their IP translation and foreign filing in one location.
The Ability to Work With Multiple Outside Counsel
Technology transfer offices often work with multiple outside counsels depending on the subject matter or the discipline involved and, on top of that, potential licensees often have a preference in outside counsel. With that in mind, an IP services company with an understanding of the landscape and existing relationships with a large number of outside counsels could be extremely beneficial. Morningside, for example, works with 97% of the AmLaw 200 – so chances are we’re already working with them.
Technology transfer offices are uniquely situated at the confluence of limited resources and enormous potential, so it is extremely important for them to maximize the resources available. As the largest patent translation & filing company in North America, Morningside has the experience, the ability and the capacity to help technology transfer offices consolidate their efforts, save money, streamline their processes and ultimately maximize their potential. You can more about our services here.