Morningside’s 2020 Client Survey Results
The 2020 results are in! Every year, Morningside conducts a Client Satisfaction Survey to collect feedback and ensure that we continue providing best-in-class service to our clients. And we’re especially proud of this year’s results. We scored 98% for customer satisfaction and 97% for overall satisfaction with Morningside! We also increased our Net Promoter Score by three points to 66, a high score that is considered between “excellent” and “world-class.” These numbers demonstrate our continued efforts to improve all aspects of our IP and language services. For more information on the five pillars of our client service philosophy, click here.