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Client Experience / Technology

Industry-Leading Technology

Morningside relies on best-in-class technology to provide superior IP and language solutions to our clients.

Our convenient client platforms  make it easy to request quotes, securely submit new projects and track progress 24/7. You can also access our services via integration tools that connect seamlessly to leading IP and CMS platforms. To ensure that your data is secure, Morningside’s Information Security Management System (ISMS) is certified to the latest ISO 27001 standard. And to reduce costs and speed up turnaround times, we deploy the latest translation memory (TM) and terminology management tools. Whatever your project scope or timeframe, Morningside’s technology suite helps ensure consistent, reliable quality—secure, on-time, and within your budget.

Client Platforms

Our industry-leading client platforms let you easily request quotes, place orders and manage all your translation and IP projects online at the click of a button, from anywhere in the world. Search for past or current projects, run detailed reports, and download completed files at your convenience.

Integrations

Our integrations with leading IP Management systems, like GSI’s IP Now, let you easily request our services straight from your IPMS. For website localization and multilingual content, you can access our services from leading CMS platforms like WordPress and Drupal. And for legal translation projects, our Relativity plugin provides an easy and cost-effective solution for quickly translating legal documents directly from the Relativity platform.

Data Security

Our clients are increasingly concerned about exposing their sensitive data to unnecessary risk. That’s why Morningside has invested significant human and financial resources to create a comprehensive Information Security Management System (ISMS) which is certified to ISO 27001:2013. We are the only major patent translation & filing company in the world to obtain this certification, and one of only a handful of language service providers (LSPs) to have achieved it.

Language Asset Management

Our translation memory (TM) tools leverage previously translated text to improve accuracy and consistency and reduce the time and cost of translating new projects. We also rely on terminology management and glossary tools to build and manage client-specific glossaries—including abbreviations, branded terms for products/services, and ‘do not translate’ lists. We know that each client has their own preferred terminology and we understand the importance of consistency across all of your projects.

Machine Translation

Machine translation (MT) is a powerful tool for lowering costs and accelerating turnaround times for certain projects. MT is often the best option for high volume projects, or for low-budget translations that will be used for reference only. It can help you get the “gist” of a document to determine if it requires more accurate, word-for-word human translation.

Quality Reliability Indicator (QRI)

To ensure error-free deliverables, a sound quality process must be proactive, rather than just reactive. That is why Morningside spent years developing and refining QRI – the Quality Reliability Indicator – a proprietary, data-backed quality analytics model that preemptively identifies areas of potential risk and prevents quality issues before they happen.